October is Cybersecurity Awareness Month! How does your credit union maximize cybersecurity and reduce incidents?

Plan, practice the plan and prove the plan. In a recent Credit Union Webinar Network webinar, John Moeller, Principal at CLA, asked “If we’re not prepared for the types of incidents that are going to…


What is a power of attorney (POA)? What does it mean for your credit union when there is fraud? Do you know the right questions to ask when accepting a power of attorney?

A POA is a document that authorizes one person, the Attorney-in-Fact, to act on behalf of another…


A home equity line of credit (HELOC) is a unique type of loan that is highly regulated. Reg Z refers to HELOC as an “open-end credit plan secured by the consumer’s dwelling.” and generally provides a draw period followed by a repayment period. …


Whether you are composing formal business documents, emails, or social media posts, the goal is to write with as much power, precision, and persuasion as possible. Grammar goofs and punctuation problems can undercut your professionalism and credibility. In the quest to command readers’ attention, documents that convey competence always come…


“Being a head teller is a tough but important job. As a head teller, you are the ‘lynch pin’ of your credit union’s quality service, connecting the goals and objectives of the credit union to implementation in the field. You need to understand and communicate the ‘big picture’ aspects of…


Why did that accountholder leave your financial institution? Which “pain points” were the culprits? How many households are unhappy — or have already decided to switch where they bank? Bruce Paul and Brian Rivel from Rivel, Inc., answered those questions in their March webinar with Credit Union Webinar Network.

Rivel…


“Our [law] practices revolve around the Fair Credit Reporting Act (FCRA) fairly significantly, and we both think it is about to have a moment in the plaintiff's bar, particularly right now that the high-dollar Telephone Consumer Protection Act (TCPA) claims are going to be much harder for consumers to bring,”…


This Memorial Day, we honor and remember all who gave their lives for our country.


Using gender-neutral pronouns and policy supports a diversity and inclusion (D&I) program at your credit union. Nancy Flynn, of The ePolicy Institute, lists the benefits of a D&I policy in her webinar with Credit Union Webinar Network:

  • Showcase your organization’s D&I strategy, mission, values, and culture.
  • Boost employee performance by…

The Anti-Money Laundering Act (AML) of 2020 was passed on January 4, 2021, as part of the National Defense Authorization Act (NDAA). The AML Act is a “Look-see of what BSA will look like in the future, as the role of BSA is expanded,” Debbie Crawford commented in her Credit…

Credit Union Dispatch

Credit Union news and information from your friends at the Credit Union Webinar Network. Visit us at cuwebtraining.com

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